FAQ

Shipping & Orders

Snake Universe — Secure shopping, clear timelines, human support.

Shipping & Orders

When will I receive my order?

Your order is prepared and shipped within 24–48 hours. Delivery generally takes 4–7 business days after dispatch.

How can I get my tracking number?

If you haven’t received a tracking number, please contact us: contact@snake-universe.com.

My order isn’t complete

Some items ship from different warehouses. If you ordered multiple products, they may arrive in separate parcels with a slight delay between deliveries.

I haven’t received my order / I’d like to return my order

Your satisfaction is our top priority. Contact us at contact@snake-universe.com or via our contact form. Our team will work quickly to find a satisfactory solution.

Security

Which payment methods do you accept?

We offer secure checkout via Shopify Payments. Accepted methods : 

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • UnionPay

  • Appel Pay

  • Google Pay

  • Klarna

Are my personal details secure ? 
Yes. All transactions are processed securely through Shopify Payment.
Payments are protected with SSL encryption, ensuring your personal and financial information remains completely safe.